Maintenance Plan Terms

A Maintenance Plan starts after your first service and keeps that same service going on a schedule you pick. Whatever you first had done is what we maintain. A Signature stays a Signature, an exterior wash stays exterior.

You pick how often: every 2 weeks, monthly, every 2 months, or quarterly. Price follows the schedule, because the longer between visits, the more the car builds up and the more each visit takes. You're billed per visit after the job is done, never up front, and nothing is charged automatically between visits.

Every visit includes a protection product refresh (sealant or spray coating) and spot correction on minor scuffs and scratches, at no extra charge. Full multi-stage paint correction is never included, that's quoted separately.

The Service Agreement is signed once, at your very first Metro service, and covers every appointment after that, whether you're on a plan or booking one-time. It is not resigned when you join a plan later or change your schedule.

No deposit on plan visits — it's an ongoing relationship, not a one-off booking. Instead:

• Cancelling or rescheduling with less than 24 hours notice triggers a $30 late-cancel fee.
• Payment is due in full at time of service — cash, card, or Zelle. Nothing is billed automatically between visits.

Notice and going silent are treated differently.

Tell Metro you want to pause, skip, or cancel — no penalty beyond the 24-hour cancellation terms above. The relationship stays open. Come back to the plan whenever.

Go silent around your expected visit with no notice at all, and that's treated as the relationship ending, your slot isn't held or re-offered. If it's been more than 3 months since your last visit, your plan is considered inactive and the next booking is priced at standard one-time rates instead of the plan rate.

Your rate is set individually when you join and doesn't change underneath you. If Metro's published rates change later, that doesn't retroactively reprice your plan — your rate only changes if discussed with you directly.

Changing your cadence, switching how often we come out, is free and doesn't need approval. It's your plan to loosen or tighten.

No contracts. Cancel anytime.